Responsible Gaming — Play Smart, Stay in Control

Placing larger or more frequent bets than intended in an attempt to recover money that has already been lost — often described as "chasing" — is one of the clearest behavioural indicators of gambling becoming problematic.

Using money set aside for rent, food, utility bills, or family expenses to fund gambling activity is a serious warning sign. Healthy gambling should only ever involve discretionary income — money you can comfortably afford to lose.

Regularly losing track of time while gambling, gaming for far longer than planned, or finding it difficult to stop a session even when you intended to are all signs that gambling may be interfering with your ability to self-regulate.

Neglecting family, friends, or professional responsibilities in order to gamble — or lying to loved ones about how much time or money is being spent — suggests that gambling has taken on a priority it should not have in your life.

Gambling as a primary way to escape stress, anxiety, depression, boredom, or personal problems — or feeling irritable, restless, or anxious when not gambling — indicates that gambling is serving an emotional function it is not suited to fulfil.

Taking out loans, borrowing money from friends or family, or selling personal possessions in order to continue gambling — especially without a realistic plan to repay — is a strong indicator that intervention and support are needed.

11ok's systems continuously monitor player activity for behavioural patterns associated with problem gambling — such as rapidly increasing bet sizes, very long uninterrupted sessions, and high-frequency chasing sequences. When these patterns are detected, our team will proactively reach out to offer support and information.

Your 11ok account dashboard provides a clear, real-time view of your gambling history — total deposits, total withdrawals, net profit/loss, average session length, and bet frequency over any time period. This transparency helps you keep an honest picture of your gambling activity and costs.

You can opt out of all promotional communications — including bonus offers, seasonal promotions tied to BPL, IPL, Eid, or Pohela Boishakh — at any time through your account settings or by contacting support. This is particularly recommended for players who find promotional messaging increases the urge to gamble beyond their planned budget.

A time-out is a short-term break from the platform — typically 24 hours, 48 hours, or 7 days — during which your account is temporarily suspended. Unlike self-exclusion, a time-out is designed for players who simply need a brief pause to reset, rather than an extended break. It can be activated instantly from account settings.

You can configure periodic reality-check notifications that appear on screen at intervals you choose (every 30, 60, or 90 minutes). Each reminder displays how long you have been playing in the current session and your net position for that session, prompting a conscious moment of reflection before you decide whether to continue.

With your consent, a trusted third party — such as a family member or counsellor — can be granted read-only access to your 11ok account activity dashboard. This can be a helpful accountability tool for players who are managing their gambling with the support of someone they trust.