11ok Frequently Asked Questions

11ok requires a government-issued photo ID to complete KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), passport, or birth registration certificate. You may also be asked to provide proof of your payment method, such as a screenshot of your bKash or Nagad account registered in the same name.

Account verification at 11ok is typically completed within 24 hours of document submission. During busy periods it may take up to 48 hours. You will receive an email or in-platform notification once your KYC review is complete. Ensure your documents are clear, well-lit photographs to avoid delays.

To reset your 11ok password, click the 'Forgot Password' link on the login page and enter your registered email address or mobile number. A reset link or OTP will be sent to you. Follow the instructions to set a new password. If you no longer have access to your registered contact details, contact 11ok support via live chat.

No. 11ok strictly permits one account per person. Duplicate accounts are a violation of the Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any pending bonuses or balances. If you believe a duplicate account was created by error, contact support immediately.

To close your 11ok account permanently, contact the support team via live chat or email at [email protected] and request account closure. Ensure your balance is fully withdrawn before submitting the request. Account closure is processed within 5 business days. Note that closing your account is different from self-exclusion — see our Responsible Gaming page for self-exclusion options.

The minimum deposit on 11ok is ৳200 for mobile wallet payments including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other partner banks, the minimum deposit may be higher — check the Cashier section of your account for the current limits applicable to your chosen payment method.

To withdraw via Nagad on 11ok, navigate to the Cashier section, select Withdrawal, choose Nagad as your method, enter your registered Nagad mobile number and the amount you wish to withdraw, then confirm. Withdrawals to Nagad are typically processed within 15 to 30 minutes during business hours. Your account must be fully KYC verified before your first withdrawal is approved.

The minimum withdrawal amount on 11ok is ৳500 for mobile wallet methods such as bKash, Nagad, Rocket, and Upay. For bank transfer withdrawals, the minimum is ৳1,000. There is no maximum withdrawal limit per transaction, though very large withdrawals may be subject to an additional identity verification step for security purposes.

11ok does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile wallet provider (such as bKash or Nagad) may apply their own transaction charges, which are outside 11ok's control. Always check the fee schedule of your payment provider before initiating a transaction.

Mobile wallet withdrawals on 11ok — via bKash, Nagad, Rocket, or Upay — are typically processed within 15 to 60 minutes. Bank transfer withdrawals may take 1 to 3 business days depending on your bank. Withdrawals requested during peak periods or after 10 PM Bangladesh Standard Time (BST, UTC+6) may be processed the following morning.

11ok offers a wide range of cricket betting markets including match winner, toss winner, top batsman, top bowler, total runs over/under, method of first dismissal, innings runs, and live in-play markets. Coverage spans BPL (Bangladesh Premier League), IPL, ICC T20 World Cup, ODI series, and Test matches featuring the Bangladesh Tigers and other international teams.

Yes. 11ok is fully optimised for mobile browsers on both Android and iOS devices, so you can play all casino games, slots, and live dealer tables directly from your smartphone or tablet without downloading any app. The mobile experience mirrors the desktop version with touch-friendly controls and fast load times on 4G and Wi-Fi connections.

RTP stands for Return to Player — it is the percentage of total wagered money a slot or casino game pays back to players over a large number of rounds. For example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average over time. 11ok only features games from certified providers where RTP figures are independently audited, so the percentages published in each game's info panel are accurate and verifiable.

A wagering requirement is the number of times you must bet a bonus amount before you can withdraw any winnings derived from it. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. On 11ok, wagering progress is tracked in real time in your account's bonus section.

Yes. All 11ok bonuses carry an expiry window — typically 7 to 30 days from the date the bonus is credited, depending on the specific promotion. If wagering requirements are not met within the validity period, the bonus and any associated winnings are forfeited automatically. The expiry date for any active bonus is visible in your account's bonus wallet section.

Yes. 11ok rewards regular players through a tiered loyalty programme. As you accumulate points from real-money play across sports betting, slots, and live casino games, you progress through loyalty tiers that unlock benefits such as enhanced withdrawal limits, dedicated account managers, personalised bonus offers, and faster KYC processing. Contact support for details on joining or progressing within the programme.

11ok employs industry-standard 256-bit SSL encryption on all pages and transactions to prevent unauthorised interception of your data. Your financial details — including bKash and Nagad account numbers — are never stored in plain text. Two-factor authentication (2FA) is available and strongly recommended for all accounts. For full details, see the 11ok Privacy Policy.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, contact 11ok support via live chat immediately — our team is available 24/7 and can activate a time-out or self-exclusion on your account within minutes. You can also set deposit limits and loss limits directly from your account settings. External help is available from GamCare (gamcare.org.uk) and Gambling Therapy (gamblingtherapy.org), both of which offer free, confidential support.

You must be at least 18 years old to register and play on 11ok. This is a strict requirement with no exceptions. All players are required to verify their age during the KYC process by submitting a valid government-issued ID. Any account found to be held by a person under 18 will be closed immediately and any balance will be handled in accordance with our Terms and Conditions.